Privacy Policy for DocuCare

Last Updated: October 17, 2025

Introduction

Welcome to DocuCare ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DocuCare mobile application ("App").

By using DocuCare, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

1. Information We Collect

1.1 Personal Information

When you create an account with DocuCare, we collect:

  • Google Account Information: Name, email address, and profile photo (when you sign in with Google)

  • User Profile: Doctor name (which you can customize)

1.2 Patient Data

You create and manage patient records containing:

  • Patient ID numbers

  • Patient names

  • Gender information

  • Age

  • Medical problems/conditions

  • Phone numbers

1.3 Appointment Data

When you use our appointment booking feature, we collect:

  • Patient names

  • Contact information

  • Medical problems/concerns

  • Appointment dates and times

  • Appointment status (Pending/Approved/Rejected)

1.4 Technical Information

We automatically collect:

  • Device information (model, Android version)

  • App usage data

  • Error logs for app improvement

2. How We Use Your Information

We use your information for the following purposes:

2.1 Core Functionality

  • Account Management: Creating and managing your doctor account

  • Patient Records: Storing and organizing your patient information securely

  • Appointment Scheduling: Managing appointment bookings and status updates

  • Data Synchronization: Syncing your data across devices when you're signed in

2.2 App Improvement

  • Bug Fixes: Identifying and resolving technical issues

  • Feature Enhancement: Improving app functionality based on usage patterns

  • Performance Optimization: Ensuring smooth and efficient app operation

2.3 Communication

  • Support: Responding to your inquiries at support@docucare.tech

  • Updates: Notifying you about important app changes or security updates

3. Data Storage and Security

3.1 Local Storage

  • All patient records and appointments are stored locally on your device using encrypted Room Database

  • Data remains on your device even when offline

  • User Isolation: Each user's data is completely isolated - you can only access your own records

3.2 Cloud Storage (Firebase)

When you sign in with Google, we use Firebase services:

  • Firebase Authentication: Securely manages your login

  • Cloud Firestore: Optionally syncs your data for backup and multi-device access

  • Security Rules: Strict Firebase Security Rules ensure you can only access your own data

3.3 Security Measures

We implement industry-standard security measures:

  • Encryption: Data is encrypted both in transit and at rest

  • User Authentication: Google Sign-In provides secure authentication

  • Access Control: Each user can only access their own patient records and appointments

  • Secure Connection: All network communications use HTTPS/SSL

4. Data Sharing and Disclosure

4.1 No Third-Party Sharing

We do NOT sell, rent, or share your personal information or patient data with third parties for marketing purposes.

4.2 Service Providers

We use the following trusted service providers:

  • Google Firebase: For authentication and optional cloud backup

  • Hostinger: For email services (support@docucare.tech)

These providers are bound by strict confidentiality agreements and can only use your data to provide services to us.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government regulations).

5. Your Data Rights

5.1 Access and Control

You have complete control over your data:

  • View: Access all your patient records and appointments at any time

  • Edit: Update patient information and appointment details

  • Delete: Move records to Recycle Bin or permanently delete them

5.2 Account Deletion

You can delete your account at any time:

  • Go to Menu → Delete Account

  • This will permanently delete:

    • Your account

    • All patient records

    • All appointments

    • All cloud backups

  • This action cannot be undone

5.3 Data Export

Currently, data export features are under development. Contact us at support@docucare.tech if you need your data exported.

6. Data Retention

6.1 Active Data

  • Patient records and appointments are retained as long as you maintain your account

  • You can delete individual records at any time using the Recycle Bin feature

6.2 Deleted Data

  • Soft Delete: When you delete a record, it moves to Recycle Bin for 30 days (or until manually deleted)

  • Permanent Delete: After permanent deletion, data is immediately removed from all our systems

  • Account Deletion: All data is permanently deleted within 24 hours of account deletion

6.3 Backup Data

  • Cloud backups (if enabled) are deleted when you delete your account

  • No residual data remains on our servers after account deletion

7. Children's Privacy

DocuCare is intended for use by medical professionals only and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@docucare.tech.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using DocuCare, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Services

9.1 Google Sign-In

We use Google Sign-In for authentication. Please review Google's Privacy Policy to understand how they handle your data.

9.2 Firebase Services

Our app uses Firebase services. Please review Firebase's Privacy Policy for more information.

10. Offline Functionality

DocuCare works fully offline:

  • All core features (adding patients, viewing records, managing appointments) work without internet

  • Data is stored locally on your device

  • When you go online, data syncs automatically (if signed in)

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page

  • Updating the "Last Updated" date

  • Sending an in-app notification for significant changes

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@docucare.tech
Developer: Skynexx Technologies (Email : info@skynexx.tech , Website : https://skynexx.tech)
Website: https://docucare.tech

Response Time: We aim to respond to all inquiries within 48 hours.

13. Your Consent

By using DocuCare, you consent to:

  • This Privacy Policy

  • The collection and use of information as described herein

  • The storage of your data as outlined in this policy

If you do not agree with this Privacy Policy, please do not use the App.

14. Medical Disclaimer

Important: DocuCare is a record-keeping and appointment management tool. It is NOT:

  • A substitute for professional medical advice

  • A diagnostic tool

  • A treatment recommendation system

Always consult with qualified healthcare professionals for medical decisions.

15. Compliance

DocuCare is committed to complying with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR) for European users

  • California Consumer Privacy Act (CCPA) for California users

  • Indian Information Technology Act for Indian users

  • Other applicable regional data protection regulations

Summary of Key Points

✅ Your data is yours - Complete control over patient records
✅ No third-party sharing - We don't sell your data
✅ Secure storage - Encrypted local and cloud storage
✅ User isolation - Each doctor sees only their own data
✅ Easy deletion - Delete records or entire account anytime
✅ Works offline - Full functionality without internet
✅ Privacy first - Built with security and privacy as priorities

Thank you for trusting DocuCare with your patient management needs.

Terms & Conditions

Contact Us

Reach out for any inquiries or support regarding our services.

Email

support@docucare.com